The best way to get your message accross is to use word-of-mouth by offering an experience in real-time. The tourism board of Canada choose Twitter to persuade Americans and I must say they did a pretty amazing job. The tourism board of Canada took the risk that negative comments appeared during their campaign. However, Canada was confident enough that there country offered true customer value, instead of masking the flaws of their product. This campaign is thus an example to follow for numerous of companies to create your distinctive power on your pross and not by masking the cons.